The objective of this qualification is to prepare learners for employment and to support learners who deal, or intend to deal, with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as dealing with customer requests, communication skills and make telephone calls to customers.
Highfield Quality Assurance process. Achievement is therefore determined by successful completion of unit assessment with no further requirement for additional/summative assessment.
On successful completion of this qualification, learners may wish to continue their development by undertaking one of the following qualifications:
To register for this qualification, learners are required to be aged 14 years or above.
Highfield recommends that all learners applying for the qualification should be initially assessed by the Centre to ensure that they have a fair opportunity to demonstrate their ability to undertake the qualification. Centers can then use this assessment to tailor programmes to meet their individual needs. This assessment can also identify and recognize prior learning and experience, where appropriate.
Prior Skills/Knowledge/Understanding
There is no requirement for learners to have any prior skills, knowledge or understanding.
There are no restrictions to entry.
The objective of this qualification is to prepare learners for employment and support learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognized qualification. The qualification provides learners with the knowledge and understanding of customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role. The qualification is applicable to a variety of work environments and covers topics such as delivery of effective customer service and supporting the customer service environment.
The qualification will be awarded to learners who successfully achieve an approved combination of units through a Portfolio of Evidence that has been successfully verified and monitored.
Highfield Quality Assurance process. Achievement is therefore determined by successful completion of unit assessment with no further requirement for additional/summative assessment.
On successful completion of this qualification, learners may wish to continue their development by undertaking one of the following qualifications:
• Highfield Level 2 Diploma in Customer Service
• Highfield Level 2 Diploma for Customer Service Practitioners
• Highfield Level 3 Diploma in Customer Service
• Customer Service Practitioner Apprenticeship
learners are required to be aged 14 years or above.
There is no requirement for learners to have undertaken prior qualifications.
There is no requirement for learners to have any prior skills, knowledge or understanding.
There are no restrictions to entry.
14 years or above.
