CPD Rationale and Purpose

At Altamira Training Academy, Continuing Professional Development (CPD) plays an important role in shaping our training programmes. This course has been developed following ongoing CPD activities undertaken by tutors and assessors to ensure that teaching methods, content, and assessment practices remain up to date with current hospitality and catering industry standards.

Programme Overview

The Certificate in Hospitality and Catering Service is an in-house training programme developed and delivered by Altamira Training Academy. The programme is designed to support learners in gaining practical skills, confidence, and employability knowledge needed to work in hospitality and catering environments.

This course focuses on hands-on learning, workplace behaviour, and customer service skills. It is suitable for learners who want to prepare for entry-level roles in the hospitality and catering sector.

Who is this programme for?

This programme is suitable for:

• Learners seeking entry-level hospitality or catering roles
• Learners who need employability and workplace skills
• ESOL learners who want to develop practical skills in a supportive learning environment
• Learners preparing for work placements or further training

What you will learn

Learners will develop skills in:

• Customer service in hospitality settings
• Basic food and beverage service (C
• Professional communication and teamwork
• Health, safety, hygiene, and safe working practices
• Workplace behaviour and employability skills

Delivery Method

• Classroom-based learning
• Practical demonstrations and hands-on activities
• Tutor-led guidance and ongoing feedback
• Simple language and visual support for ESOL learners

Assessment

Assessment is practical and evidence-based, including:

• Tutor observation of practical tasks
• Questioning and discussion
• Portfolio or record of learning activities

Certification

On successful completion, learners will receive a Certificate of Achievement issued by Altamira Training Academy.

Progression Opportunities

After completing this programme, learners may progress to:

• Further hospitality or catering training
• Entry-level employment (e.g. catering assistant, kitchen assistant, service staff)
• Work experience or volunteering opportunities